Last updated: June 2026
Use of WorkshopHQ
WorkshopHQ is a New Zealand-focused workshop management SaaS platform for bookings, customers, vehicles, jobs, quotes, invoices, reminders, reports, portals, staff workflows, add-ons and related workshop operations. You must use the service only for lawful business purposes.
Accounts and user responsibilities
You are responsible for keeping login details secure, setting correct staff roles and permissions, ensuring users are authorised to access workshop data and promptly telling us if you believe an account has been compromised.
Customer data responsibilities
Workshops are responsible for the accuracy, lawful collection and lawful use of customer, vehicle, invoice, quote, job, WOF, reminder and communication data entered into WorkshopHQ. WorkshopHQ provides the platform, but the workshop remains responsible for how it uses its customer data.
Trials, subscriptions and billing
Access may depend on the selected plan, trial, billing status, add-ons, extra-user configuration and payment method status. Trial lengths, plan prices, billing cycles and included features may vary based on the active WorkshopHQ billing configuration.
Plan changes and add-ons
Plan upgrades, downgrades and add-on changes must be completed through the WorkshopHQ billing system and/or Stripe. A plan or add-on change may affect feature access, included users, billing totals and future subscription invoices. Existing workshop records are not deleted only because a plan is changed or downgraded, but future access to paid features may be limited by entitlement rules.
SMS usage charges and email reminders
SMS features may require an active add-on and may be charged per SMS or per segment according to the active billing configuration. Free or included SMS quantities may vary by plan or add-on. Email reminders may be included where enabled, subject to platform limits, settings and deliverability.
Payment methods and failed payments
Active paid subscriptions may require a valid payment method. If payment fails, WorkshopHQ may restrict access, start dunning or recovery workflows, request updated payment details or prevent activation of paid features until billing is resolved.
Cancellation
Unless stated otherwise, subscription cancellation is scheduled at the end of the current billing period. Cancelling a subscription does not delete company data, customers, jobs, quotes, invoices, vehicles, reminders, files, reports or billing history. Access after cancellation ends is controlled by the active subscription and entitlement rules.
Acceptable use
You must not attempt unauthorised access, bypass permissions, interfere with service reliability, upload malicious content, misuse SMS or email features, send unlawful communications, scrape the service or use WorkshopHQ in a way that harms other users, customers or the platform.
Service availability and third-party services
We aim to provide a reliable service, but availability can be affected by maintenance, internet issues, hosting providers, Supabase, Stripe, email/SMS providers, browser issues or other third-party services. We are not responsible for outages outside our reasonable control.
Limitation of liability
To the maximum extent permitted by New Zealand law, WorkshopHQ is not liable for indirect loss, lost profits, lost revenue, business interruption, loss of data or loss caused by inaccurate information entered by users. Nothing in these terms limits rights that cannot legally be limited.
Changes and termination
We may update WorkshopHQ, these terms, pricing, features or policies as the platform develops. We may suspend or terminate access if these terms are breached, billing is unresolved, use is unsafe or unlawful, or continued access creates a security or operational risk.
Contact
For questions about these terms, contact WorkshopHQ through https://www.workshophq.co.nz/contact or email hello@workshophq.co.nz.